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Recover your account

For when you cannot read the email you signed up with or your recovery email. If you can still read one of them, reset your password instead — it is instant.

If the request is approved, this becomes your login email — pick one on a domain you do not manage through us.

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From any DomainChapter receipt in your old mailbox.

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A person reviews every request, usually within two business days. We do not tell anyone whether an address has an account, and two members of staff have to agree before a login email changes.